|
SAU 33
Computer Service Request Procedure
HELP DOCUMENT 002
Step 1: Logon to
the district homepage at:
www.sau33.com
Step 2: Scroll
to the bottom of the page and click on the
following icon
Step 3: Next
click on the following icon to be taken to
the school dude login page:
Step 4: Type in
your email address as in the example below
and click the submit button.
Note: If you
have yet to make a repair request you are
not yet entered into the
repair system, you
must enter the information requested before
proceeding.
Once you have entered
your information for the first time you will
be taken
into the request
form. (See below)
Step 5: Once you
are in the system you can move to STEP 2 on
the repair request form
As shown below. Fields with a
RED check mark are required and must be
completed before you can make a
repair request, all other fields are
OPTIONAL.
At the bottom of the form you
must click submit before your request will
be sent
to the IT department.
Step 6: Checking
the status of your request: You may return
to the school dude page to check the status
of your requests. To check you status
simply log into school dude from the link as
described in steps 1-4. Once logged in you
can click on the MY REQUESTS Tab as show
below to see the repair requests you have in
the system and their status.
NOTE: The IT
department will be checking the School Dude
request page frequently throughout the day,
no repairs will be made
unless you have entered them into school
dude. PLEASE do not stop IT staff in the
hallway and ask them to attend to a computer
problem, as of November 5, 2007 NO IT
repairs will be made unless processed
through School Dude. If your computer is
broken and you can not get online to make a
repair request, please use another computer
to logon to the School Dude page. If you
have trouble making a repair request the IT
staff will be available as needed to assist
you.
Sincerely,
Kevin R. Lemoi –
Technology Director, SAU 33
|
