Recently the IT department deployed a new service at Raymond High School.  This new service allows us to repair a computer at RHS from anywhere in the district.  Moving from classroom to classroom, building to building takes a great deal of time, time that could be spent fixing computer problems.  The IT department has successfully deployed remote control software at RHS and has begun to repair a number of problems from our centralized IT office at IHGMS.  Repair times have been dramatically cut back allowing us to more quickly address computer repair requests.  Over the coming months we will be working to deploy this solution to every computer within SAU 33.
     One huge advantage of remote software is that IT technicians can work from a centralized area.  Often computer problems require different levels of expertise, since remote repairs allow us to work together from a single office, we can bring more experience to bear, more quickly, on a problem using remote software. 
     This is a HUGE step forward for the IT department and the district.  Check back for new updates on our status with this exciting project!
 

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